MaskQueen Ltd, trading as www.maskqueen.com
("Us", "We", or "Our"), is a company registered
in England and Wales (company no. 6847071, registered address: 15 Malthouse Lane, West End, Woking, Surrey, GU24 9JF, United Kingdom). By visiting www.maskqueen.com (the
"Site"), you are agreeing to comply with and be bound by the
following terms and conditions of use, which together with our Privacy Policy
govern Our relationship with you in relation to this website.
You should check this page from time to time
to ensure that you are happy with any changes.
Your Site Account
Registering an account with the Site requires
you provide information about yourself. This information includes
- a valid email address
- your telephone
- your delivery address.
At any time you can alter your details by
logging in Our Site. We reserve the right to suspend or terminate your account if
it is or appears to Us to be used in breach of any of the provision of these
Terms and Conditions. Any account with false registration details or any other
misuse of the Site would also be subject to account suspension or termination.
Product Information
Product descriptions, screen shots and
specification and other product details listed in Our site are to Our best knowledge
as accurate as possible. All images shown are for illustration purpose ONLY and
may differ from the actual product you received. Products, prices and
descriptions are subject to change at any time without notice. Unless otherwise
stated, offers on products with discounted prices can NOT be combined in
conjunction with any other offer. We reserve the right to restrict offers to
one purchase per address at our discretion. All offers are subject to availability
while stocks last. Offers may be withdrawn without any notice.
You are expecting that there might be errors
and omissions for any sale or discount prices although We continue to review
Our pricing structure to ensure value for money for Our customers. In the
unlike event of customer purchasing a product with incorrect price, we reserve
the right to refuse supply products at the incorrect price unless you agree to
pay for the correct price.
All prices of products and shipping charges
are in GBP (Pound Sterling). Orders shipped to EU VAT Zone (including the UK)
are subject to VAT at the current UK standard rates; Orders shipped to outside
EU VAT Zone do not incur VAT, in both cases, the product price shown in Our
Site is inclusive of VAT where applicable.
Order & Purchases
We reserve the right to refuse any order
placed via Our Site for any reason and will not be liable to you or any third party
in those circumstances. Any order paid via PayPal or via other similar
companies is subject to their respective terms and conditions.
We may also refuse or cancel your order if PayPal
or other similar companies instruct Us to do so due to breach of their relevant
terms and conditions or for other security reasons.
Occasionally, some products may not be
available at the time after you have placed your order. Under these
circumstances, unless you inform Us otherwise, we will either:
a) ship your order and give you a refund of
amount equal to the out-of-stock product(s) you ordered, or b) send your out of
stock item once fresh stocks has arrived at a date no later than Seven (7)
working days from the date of your initial order dispatch date at no extra
postal & packaging cost to you.
We will cancel your order ONLY if none of
your ordered products are in stock.
Payment
No order will be accepted or processed unless
paid in full. Default payment via PayPal ONLY. If you are paying via PayPal,
the purchase will appear in your debit / credit card statement as "MaskQueen
Ltd". Bank transfer or payment via PayPal may be accepted subject to extra
processing fees, at Our discretion.
In cases of payment via bank transfer, you
need to send us product details including produce quantity and price and
subject to availability, we will only reserve your order for maximum of 5
working days.
We do NOT accept cheque payment or Western
Union or MoneyGram transfer.
For customers paying using a debit / credit
card registered outside the UK, we will NOT charge you extra if your registered
card currency is not in GBP. However, you are responsible for any foreign
currency exchange fees or commission charged by your card issuing company. You
are strongly advised to check with your card issuing company for any such fees
before proceeding to checkout at Our Site.
Shipping Price, Options and Choice of Courier Company
We offer delivery to customers in the UK and
overseas. Our normal courier company is Royal Mail, however, we may use an
alternative courier depending on order size and weight.
Unless you inform Us otherwise, we reserve
the right to merge and ship Two or more orders in one consignment (each order
will be individually boxed) from the same customer who had placed orders within
twenty-four (24) hour period of any given time during UK working days which
were all sent to identical delivery names and addresses. This also applies to
orders placed over weekends or UK public holidays where the twenty-four(24)
hour time limit is extended to include periods of the whole non UK working
days.
We reserve the right to send one order in two
separate consignments or via two different courier companies.
We reserve the right to ship order ONLY to
the billing addresses.
Delivery
We will try our best to dispatch your order
as soon as possible subject to availability after your order has been accepted and
processed by us.
We are not liable for direct, indirect or
sequential charges or losses caused by any delays. You are responsible for
paying any duties or taxes due at the country of destination specified in your
delivery address. It is your duty to determine whether there are any
restrictions on delivery of your purchased products to your shipping address
and you must comply with all laws and regulations of the destination country
specified in your order shipping address.
We reserve the right to refuse product(s) to
be shipped to your delivery address due to restrictions, laws or regulations imposed
by both the UK and the destination country shown on the delivery address.
We will ONLY consider claims for lost in
transit consignments twenty-eight (28) working days after your order has been
dispatched. After the required time of twenty-eight (28) working days have
elapsed and if you still have not received your order. Please contact Our
Customer Service Team via the "Contact Us" page.
In case of where you have requested Us to
deliver an order to a different address other than the one you provided to Us when
you placed your order; or you have provided Us incorrect shipping address; or
the tracking status of your parcel has shown as delivered, We reserve the right
to refuse any claims for items lost in transient in these particular situations.
Free Gift Offer Policy
Any free gifts you have chosen or sent to you
are offered on the basis of goodwill. Free gifts are offered in the hope that it
will be useful but WITHOUT ANY WARRANTY; without even the implied warranty of
Merchantability or Fitness for a particular purpose.
We do NOT accept any request for exchange of
Free Gifts.
All free gift items are subject to
availability and while stocks last. No cash alternative for free gift items.
Customers who do not select a free gift item
for qualified order may be given one at Our discretion.
If you have selected a free gift for a higher
order total band than your current order, we reserve the right to substitute with
the most appropriate one.
We reserve the following rights a)To withdraw
this offer at any time without notice; b)To substitute free gift item to any alternative
product without notice; c)To amend this terms and conditions at any time.
Returns and Cancellations Policy:
Within Seven (7) working days of your receipt
of your order, you have the right return product to Us via post at your own
costs. ONLY if you have received an incorrect item or you have received a
faulty item and wish to return, then We will reimburse cost of returning
postage. Any Free Gifts sent to you also need to be returned to Us if you wish
to cancel the entire order.
We reserve the right to recover actual
shipping costs to Us from your refunds if you choose to cancel an entire order without
giving a good reason.
If you are cancelling a purchased product in
a discounted or promotional offer or as part of a combined product, you have to
return all products purchased as a discounted or promotional offer if you wish
to receive a full refund.
Failing to do so will result your refund to
be adjusted accordingly, at Our discretion.
To return product to Us, you need to email
Our Customer Service Department and ask for a RMA form. Then, you need to
complete the RMA form send to you, sign with a date, and post this together
with the product you wish to return to the address shown on the RMA form.
Please note that all returned items must be un-damaged, un-opened and in its original
packaging.
We reserve the right to refuse a return
without a valid RMA form, or you have not taken reasonable care such that returned
product reaches us in damaged state, or if you return the entire ordered
products but not the Free Gifts. We suggest you send your returned items in a
protective packaging and obtain a tracking reference as proof of posting when you
return with sufficient postal insurance to cover for the content value.
All refunds will be processed within maximum
of 30 days of us approving your returned item(s). We will ONLY issue refunds
back to your original source of funding. If you have used your debit / credit
card for your payment, then any refunds will be sent to the same card.
Similarly, if you have chosen to pay via PayPal / Bank transfer, any refunds
will be debited back to the same PayPal / Bank account.